Employee Voice and Workers Commitment of Insurance Firms in Rivers State, Nigeria
Vol.3 Issue 2
This study investigated the relationship between employee voice and workers commitment of insurance firms in Rivers State, Nigeria. The population of the study was 208 employees of four insurance companies in Port Harcourt from which a sample size of 136 was determined using the Taro Yamane sample size determination formula. The hypotheses were tested using the Spearman’s rank order correlation with the decision rule set at a P< 0.05 level of significance for the rejection of the null hypotheses. The study findings revealed that employee voice is significantly associated with workers commitment, and that it contributes to enhancing measures such as affective, normative and continuance commitment. Given this evidence, the null hypotheses are rejected as the results from the analysis indicate otherwise. The findings of the study suggest that the commitment of workers within the selected insurance firms can be considered as being explained by their voice within the organization. It was therefore concluded that employee voice contributes significantly towards workers commitment. As such the study recommended that defensive voice suggests workers avoidance of conflict within the organization; however, it also indicates a shying away from responsibilities and accountability by the respondents. Therefore it is suggested that organizations encourage their staff to be open about their views. This can be achieved through the institutionalization of workgroups and teams within which members are allowed more recognition and freedom to air and to be held accountable for their views.
Key words: Employee Voice, Workers Commitment, Defensive Voice Affective Commitment, Normative Commitment and Continuance Commitment
